Studiworker FAQ

StudiworkerPremium is designed for everyone who wants to earn more. It offers a range of benefits compared to non-premium members, helping you get more, faster, and better jobs.
You can find all details about the benefits of StudiworkerPremium in your account.

You’ll find the upload option in the settings of your user profile. Please make sure to follow the required file formats.

To verify your profile, you need to create a Stripe account through Studiwork. This is also required to receive payments for jobs paid via Studipay.
Studiwork only shows verified Studiworkers to clients to ensure safety for both parties. For many jobs, the client selects the Studiworker—and they can only choose you if your account is verified and linked to Stripe.
It’s best to set up your Stripe account right after registration, as the verification process may take some time and the job you want could be assigned to someone else in the meantime.

The client can view your profile information and previous ratings. That’s why it’s important to keep your profile accurate and informative. You can and should create separate profiles in your account for each type of job you’d like to do in the future.
The client automatically sees the profile that matches the job type when you apply. If you haven’t created a suitable profile for a certain job type, you won’t be able to apply for it.
Personal data like your address will not be shown.
You can view your own profiles at any time to check whether all important information is included—this helps ensure the client gets a clear and positive impression of you.

For many jobs, the client requires a certain language level. To complete the task properly, you’re expected to meet at least the specified level.
You can indicate in your profile which languages you speak and how well. Please be honest in your assessment to avoid any issues.

If your profile has been suspended, it means you violated our Studiworker guidelines and are temporarily blocked from taking on new jobs.
Depending on the violation, the suspension may last for a specific period. Repeated violations can lead to a permanent ban.
If you believe the suspension was a mistake, please contact us by replying directly to the email you received about the suspension. We will review the case.
If the suspension was justified, you will need to wait until the suspension period ends. Please make sure to follow our guidelines in the future.

Stripe is the payment service provider through which you get paid on Studiwork. All jobs paid via Studipay require you to create a Stripe account through Studiwork.
Stripe is an internationally established payment provider used by nearly all major platforms to process payments. Your personal data is securely stored with Stripe and is not shared.

Studipay is the platform’s own payment method. All jobs that are not paid in cash are processed via Studipay. It allows you to be paid securely and immediately after the job, ensuring you don’t experience delayed or missing payments.
If a job is paid via Studipay, this will be shown before you apply. In such cases, it is not allowed to agree on any alternative payment method.

Money you earn through Studiwork is credited to your Stripe account. Your balance is automatically paid out to your linked bank account every 7 days.
How do I create multiple invoices for one job?
You can generally create only one invoice per job. For jobs with multiple dates, you should wait until the last appointment and then create a single invoice by summing up all the hours. The 3-day invoice deadline starts after the final date.
If necessary—e.g. after discussing it with the client—you may create multiple invoices in exceptional cases. Please contact Studiwork and explain the situation so we can enable this option for you.

If you work frequently and receive good ratings on Studiwork, you’ll move up in levels. Once you reach one of the top two levels, it will be visible to clients. A high level significantly increases your chances of being selected.
That’s why it pays off to complete many jobs with strong reviews to level up faster.

No. The wage set by the client for the job is always binding.
Only accept jobs if you agree with the offered wage.
Negotiating the hourly wage or demanding additional payments (e.g. travel allowances) is not permitted and may result in your account being suspended.

No. A job must always be canceled through Studiwork. Only cancellations made directly via Studiwork are accepted.
Cancellations must be made using the cancellation function in your account. Emails or other messages will not be considered.
If you don’t cancel a job through Studiwork, your account may be temporarily or permanently suspended.

No, a travel allowance is not paid by default.
Some clients may offer a travel allowance, which will be mentioned in the job description. If there is no mention, no allowance will be paid.
Negotiating this after accepting a job is not allowed and may result in your account being suspended.

For Studiworker jobs (excluding job postings), the client is not allowed to share any contact details publicly.
If contact information is included in a Studiworker job, all users are strictly prohibited from using it.
Contacting the client directly will result in your account being suspended.
Please report such jobs to us using the designated reporting function.

Yes. If a job lists required equipment, you must bring it yourself.
Each job includes a list of what equipment is needed.
Every Studiworker is responsible for bringing their own. Do not rely on another Studiworker to provide it.
If a job cannot be completed due to missing equipment, you may receive a rating penalty or your account may be suspended.
Always clarify the exact requirements with the client personally. When in doubt, bring the commonly expected equipment for the job.

Yes. A confirmation is binding, and you are expected to be on time and present in every case.
If you fail to appear without canceling, your account will unfortunately be suspended.
Please follow our cancellation guidelines if you can no longer attend.

No. Please plan each job with enough time, as it may occasionally take longer than expected.
Ending a job before the scheduled time is not allowed.
Do not accept jobs that overlap with others or are scheduled too closely together.
If you end a job early without agreement, it will be treated the same as a no-show.
For jobs with multiple dates, you may cancel the remaining appointments for valid reasons such as illness or unforeseen events.
This ensures that both you and the client have clarity about the job status and can respond accordingly.

No. You don’t need to be an active student for every job. However, some clients may specifically request student personnel.

There are two types of jobs on Studiwork: Studiworker jobs and job postings.
For Studiworker jobs, the client sees your stored profile when you apply. You need to create a separate profile in your account for each type of task. The matching profile will then be shown to the client.
For job postings, the contact details for your application are provided publicly. In this case, you send your application documents directly to the contact listed by the employer.

For Studiworker jobs, you’ll receive an email and a push notification when you’re booked. The job will also appear in your account.
Make sure all notifications are enabled in your account—otherwise, you may miss timely updates and other Studiworkers with active notifications could confirm before you, causing you to lose the job.
You must confirm the job promptly. If you’re too slow, it will be given to someone else. If you can’t do the job (e.g. due to scheduling conflicts), please cancel it immediately. Also, make sure your availability is always up to date.
For job postings, you will not be notified by Studiwork but directly by the employer.

Congratulations, you’ve been booked! Confirm your participation as soon as possible—otherwise, the job may be reassigned to another Studiworker.
Confirming quickly also shows the client they can count on you. The job is now yours.

Confirmed jobs are binding Studiworker assignments. You have officially accepted the booking, and the client is firmly planning with you.
A confirmed job also means the client has committed to hiring you.
Confirmed jobs can only be canceled through the cancellation function in your account. Cancellations made by other means will not be accepted.

We recommend contacting the client before the job. You have two options:
Using the Studiwork chat, you can send a direct message to the client from your account. If the client is online, they can reply immediately. Most clients don’t respond right away, so please check your messages regularly.
If the client has provided additional contact details, they will be shown for booked jobs and you can contact them that way. If no contact details are provided, you can ask the client for further options via the chat.
In exceptional cases—such as if you urgently need to reach the client after the job because you forgot something—you can email us. We will temporarily re-establish contact for you.

You’ve been booked as a Studiworker but can no longer take the job? In that case, there are two important things to note:
If you’ve been booked but haven’t yet accepted the job, you can cancel it anytime directly in your account.
If you’ve already accepted the job, you can still cancel it using the cancellation function in your account. However, be aware that for very short-notice cancellations, the client may leave a negative rating. Other clients can see this rating and may not choose you in the future. So avoid unnecessary last-minute cancellations—only cancel spontaneously in real emergencies.
In both cases, the cancellation function in your account must be used. Cancellations via email or chat with the client will not be accepted.

A complete profile helps us or the client identify the right candidate for a job. Even small details—like stating that you have a driver’s license—can make a difference.
Be sure to provide clear information about your language skills, as this can be very important for certain jobs.
A complete profile builds trust with the client. Adding a profile picture also has a positive impact and helps create a strong overall impression.

If a job’s address is incomplete, you can request the full details directly from the client using the Studiwork chat.
In such cases, Studiwork does not have the full address and cannot assist you directly. Please contact the client yourself.
If the client does not respond to your messages, contact Studiwork so we can follow up.

The main communication tool is the Studiwork chat. Since not all clients provide additional contact details, we recommend using the chat—it allows you to contact any client directly.
If needed, additional contact information can be exchanged through the chat.
Sometimes clients don’t read messages right away. Please be patient and try to reach out as early as possible, not shortly before the job starts.
If the client does not respond to multiple messages, please contact Studiwork so we can assist.

In some cases, the client may be running late—especially when traveling from a distance.
Please stay at the location; your waiting time will be fully paid.
If the client is more than 30 minutes late and hasn’t contacted you, you may cancel the job. In this case, you won’t receive any negative points and can invoice for the first hour.

That depends on the payment method:
If you’re paid via Studipay, you must create an invoice through the platform in your account. Only then can the client pay you. The invoiced amounts are relevant for your taxes.
If you don’t issue an invoice within 3 days, your account may be suspended. Studiwork will then treat the job as if you didn’t show up. The same applies if you accept cash for a Studipay job.
If you’re paid in cash, you do not need to issue an invoice through the platform. In this case, you are fully responsible for correct tax handling. The client may ask you to provide a receipt for the payment.

Yes, the client can give you a tip directly during payment. The tip goes 100% to you—Studiwork does not deduct any fees from it.

You are always paid directly by the client, not by Studiwork. The payment method—cash or Studipay—is determined by the client.
You can find all payment details in the job description. Please make sure to check the specific conditions for each payment type.

Once you’ve been selected for a job, you’ll receive a notification. You must then confirm your participation.
After confirmation, you can contact the client using the contact details provided in the job or via the chat. If no contact details are listed, please use the chat to request them.
You’ll also be able to view all other necessary job details after confirming. If anything is missing, contact the client directly—Studiwork only has access to the same data you see.

You can still use the Studiwork chat even after the job is completed. For certain jobs, post-job contact may no longer be possible.
If that’s the case, please email us with the job details and a brief explanation of your situation. We will temporarily re-establish contact and let you know what steps to take.

Once you’ve completed a job, you’ll find the option to issue an invoice within that job in your profile. You invoice the job by entering the hours you worked. Time is billed in 15-minute increments, with the first hour always billed in full. Please follow these guidelines to avoid any issues.
The client receives your invoice in real time and can pay it on the spot. That’s why it’s important—and strongly recommended—to issue the invoice immediately after the job while still on-site. You can instantly check whether the client has paid and assist them with the payment process if needed.